Frequently asked questions

What is It's a Match? 

Marie-Claude from It’s a Match provides coaching services and relationship advice to help you remove blocks that hold you back in relationships.  Through an online portal that provides individuals private access to coaching services, I offer coaching via video conferencing as well as private live chat messaging, email and phone.

The chat room is open 24/7 and can be accessed from any Internet-connected device from any physical location.

I also re write profiles for online dating apps. That is so critical for you to show who you really are and what you are looking for in a partner.   

Is It's a Match a good fit for me?

It’s a Match can help you if you're looking to improve the quality of your relationships. It’s a Match is not for you if you are victim of trauma, where psychological or psychiatric care would provide a more appropriate avenue.

I do not provide sex therapy, couples therapy or suicide intervention.  

How do I get started?

The first step is to Sign Up (this is free). This creates your own private portal with your details. You are asked to answer a questionnaire to provide a baseline of information that will save time in the first session. Once you have signed up, you can log in any time with your own email and password, and book a session (or multiple sessions).

What are your coaching session rates?

I offer 30 minute sessions at $89 and 55 minute sessions at $169. Unlike the traditional in-office session that can cost $200 to $325 per hour, I offers an affordable alternative.  In addition to a video conferencing session, you can reach me anytime via live chat and email. This valuable service is included with any coaching session you book.  If you feel you need additional information before you book your first paid session, a one-time 20 minute Discovery Session is offered free of charge.  Talk to me!

Do you address appearance and mannerisms? 

Appearance matters and the people closest to you will not always tell you what they see. I will.  The decision to pursue or not pursue someone is often made within the first 30 seconds of meeting. We recommend that you book a video conferencing session to to get started.

How is my privacy protected? 

It's a Match takes your privacy and confidentiality seriously. Everything you share with me is confidential. As well, the private portal uses state-of-the-art technology and infrastructure with the goal of protecting your privacy and safeguarding the information you provide. For more details see our Privacy Policy.

Do you provide consultation for both men, women, and couples?

I typically provide coaching sessions to professional men and woman and most of my clientele are 40 and up.

Couples coaching is not offered at this time. 

Can I buy sessions for others?

No! This process involves a commitment and a dedication that must come from within. The work we undertake together will only take hold for individuals who are ready to make a commitment to themselves. 

May I stay anonymous?

Because any coaching process requires trust and truth, I prefer to deal with your real name, get to know your real circumstances and get to know the real "you".  Your privacy is important and total confidentiality is maintained. 

When can I expect results?

​Everyone's needs are different, and it is hard to say at the onset how many sessions an individual will need to reach their goals.  It is really up to you how long you would like to be coached.  There is no one-fits-all approach.

Can I change an appointment easily?

 Yes you can, by going onto your account and selecting to change to a new date and time.

Do you offer a better price when I book multiple sessions?

You can buy up to 4 sessions at once and schedule them when you are ready to do so.  A 10% discount is applied. 

How do I get started? 

The first step is to Sign Up.  This creates your own private area with your details. You can log in any time with your own email and password, and book, cancel, reschedule a session of your choice through your own private portal.

What is your cancellation policy? 

Should you cancel a session more than 24 hrs prior to its start, a full refund will be issued. However if cancelled less than 24 hrs prior to its start, a 75% refund will be issued.